Remove 2019 Remove Contextual Clues Remove Machine Learning
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Citi, Aflac and Verizon: Three different Pega journeys

Martech

All the ‘whats’ are loaded in an offer palette; using contextual clues and models that run in the decision engine, it figures out when the customer sees the offer.” That was 2019. We now use automation, AI or machine learning and a workflow process to auto-pay those. “When Verizon 2.0