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Salesforce launches Agentforce for Retail

Martech

Self-service order servicing options allowing customers to conversationally update order information like payment or shipping details. It was impressive. .” The new skills available include: Order management. Guided shopping. Using natural language, customers get product recommendations from agents and check out conversationally.

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3 high-impact email automations you need to drive revenue

Martech

Welcome series: Your first impression matters most Your welcome series sets the stage for your entire customer relationship. With the right strategy, your welcome emails build a strong first impression and continue to drive ongoing customer engagement and loyalty, resulting in significantly higher revenue.

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6 tips to impress the C-suite with year-end marketing reports

Martech

If there’s one way to not impress the executive team, it’s presenting data and displaying charts and graphics with little to no context. If supply chain issues limited your ability to ship products and reduced sales, the C-suite should be reminded of that. . Figure out where your team spent the most time and money and report on that.

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Are these email subject lines deceptive, clever copywriting or bad data at work?

Martech

FWD: Your exclusive FREE SHIPPING notification. I did not leave something in a cart, ask about a $100 credit or get a free shipping offer from a friend. 2 above, it give you the impression that you’re peeking into a great deal that you’re not entitled to, so of course you’re going to jump on it, right?

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How data connectivity helped Windstar Cruises optimize spend and increase bookings

Digiday

Windstar Cruises, a luxury small-ship cruise line known for its intimate and unique itineraries, faced this exact challenge. The brands marketing efforts generated engagement impressions, clicks and quote requests but lacked a clear connection between digital advertising spend and confirmed reservations.

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How B2B and B2C brands are winning hearts with memory-driven CX

Martech

What if the key to customer loyalty isnt faster shipping or flashier ads but a cleverly timed stroll down memory lane? Or think about an emotion connection score, a memory retention index or a lasting impression score. In 2025, a new wave in customer experience (CX) is gaining traction.

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8 Tips That Will Make Ad Agency New Business Easier

Fuel Lines

That stat impressed upon me the shifting importance from chasing new business to “ getting found” by your target audience. This person is like the ‘rudder of a ship’ who should keep everyone focused on new business, even when the agency is at its’ busiest. Create a written marketing plan.

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