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Ecommerce marketers weigh shipping hikes in 2022

Martech

Prices for many goods and services are on the rise, and this includes shipping costs by major carriers, Shopify tells us in their 2022 report. With all of this momentum, increased shipping costs shouldn’t be a major deterrent to shoppers. For ecommerce heavy retailers, shipping costs affect brand messaging (Free Shipping!),

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Mail still holds appeal for younger generation

Martech

That’s according to new research from online postage and shipping vendor Stamps.com. The post Mail still holds appeal for younger generation appeared first on MarTech. Sixty-five percent of consumers still send letters and packages with nearly half (48%) of Gen Z sending mail one to two times per month. Why we care. Processing.

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Salesforce launches Agentforce for Retail

Martech

Self-service order servicing options allowing customers to conversationally update order information like payment or shipping details. The post Salesforce launches Agentforce for Retail appeared first on MarTech. .” The new skills available include: Order management. Guided shopping. Appointment scheduling. Processing.

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ReadyShipper X Shipping Software Adds Warehouse Automation & Discounted, Surcharge-Free USPS Rates for the Holidays

Martech Series

ReadyCloud has announced a major update to its ReadyShipper X shipping software supporting rapid deployment for warehouse automation with new features that are designed to improve the way midmarket e-tailers work. Marketing Technology News: MarTech Interview with Lindsay (Boyajian) Hagan, VP – Marketing at Conductor. Ship for less!”

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The Rise of Personalization in E-commerce: 2024 Consumer Insights by Wunderkind

Martech

In terms of financial incentives, the report notes that free shipping remains the most compelling offer to drive opt-ins for marketing communications, with 70% of consumers citing it as a key motivator. The post The Rise of Personalization in E-commerce: 2024 Consumer Insights appeared first on MarTech.

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Customer journey maps: What you need to know

Martech

At each touchpoint, there are things to be done, such as filling in shipping or billing information. Each touchpoint also shows us the emotion a customer is experiencing, such as angst if they’re looking for a shipping update, for example. The post Customer journey maps: What you need to know appeared first on MarTech.

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How to balance customer experience and returns in ecommerce

Martech

When I contacted customer support to initiate a return, I was informed that I needed to email a product specialist for troubleshooting before receiving a free shipping label. Alternatively, I could return the item for store credit but would have to pay for return shipping myself. Email: Business email address Sign me up! Processing.

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