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Are your CX metrics hurting your customer experience?

Martech

But what about setting performance targets against CX metrics at the organizational level instead of the individual level? Inflated scores caused by employees asking for high ratings or systems penalizing anything less than five stars can create a false sense of success.

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Hybrid Solutions and Consolidation to Shape Identity Space This Year

VideoWeek

There are over 100 different addressability or ID solutions, which might have more scale but less accuracy, or they can perform targeting but not measurement, he says. And Mattia Fosci expects the limitations of solutions currently in market to drive that consolidation. So I don’t think there’s going to be more plurality.

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Can Meta remain the ‘holy grail of paid advertising’ with challenges, challengers and Advantage+?

Digiday

It’s especially been a pain point for social media advertisers dependent on Meta’s performance, targeting and measurement capabilities. It has been just over two years since Apple introduced Apple Tracking Transparency (ATT) and iOS 14 to limit the amount of user data app developers and advertisers have access to.

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Amid green shoots of recovery in ad tech investment, a note of caution is warranted

Digiday

The deal also includes potential earn outs tied to performance targets, which could add up to an additional $25 million per year over the next three years if specific EBITDA growth milestones are met. Last week, Zeta Global announced the acquisition of LiveIntent for approximately $250 million, funded with a mix of $77.5

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Why Sell-Side Targeting Matters Now More Than Ever

PubMatic

Amid this uncertainty, it is imperative that advertising technology companies continue to push the envelope and deliver innovative, high-performing targeting solutions that help buyers navigate a fast-evolving landscape. And, new privacy laws in several US states will impact how advertisers find and engage with consumers online.

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Email marketing is dying: 3 actions to help it survive (and thrive)

Martech

customer satisfaction score, or CSAT) are far more likely than peers to outperform their performance targets. Gartner has found that marketers using return on engagement metrics (e.g., revenue generated per email, cost per click) and relationship metrics (e.g.,

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Performance Marketing Strategy: 7 Steps to Success

MNTN

For example, if you’re choosing to position yourself as a low-cost option, you won’t want to target people who value exclusivity. Create Performance Targets Key performance indicators (KPIs) are measurable metrics you can use to determine whether or not your marketing campaign has been successful.